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Help & info

Privacy & Cookies

Privacy

With this information we aim to inform you of our policies and practices regarding the collection, use, and disclosure of information about you.

We collect information from you for example when you register on our site, place an order, subscribe to our newsletter or respond to a survey.

When ordering or registering on our site, you may be asked to enter your name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously should you wish to do so.

Why do we want this information?

We use the information we collect from you in different ways. It might be to improve your experience of the website, to respond better to your individual needs, and this information will in the end help us improve our website. When we have a better understanding of your needs, we can improve our customer service and support.

We will not under any circumstance sell, exchange or transfer information about you, without your consent. We only provide our partners with your information with the purpose of delivering the purchased goods, as quickly as possible. Your email address will also be used to update you on the development of your order.

How do we protect your information?

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

How do we use cookies and why?

Cookies are text files, saved by your browser, when you go online. If you would like a more technical explanation we recommend reading about it on Wikipedia.

We use cookies on Swims.com to help us understand how you interact with Swims.com and we use this data to improve our site, spot pages that are slow and make sure that you can order and pay successfully, and easily.

We use cookies for:

Preferences

To remember your settings and preferences, such as the language you prefer and your privacy settings

Log in

To make it easier for you to log in and out of Swims.com

Basket

When you visit us and put products in the shopping cart, we collect items in your basket, and your account details to ease purchase, return and exchange information

Analytics

We use cookies to improve the content on our website. For example, we may use cookies to find out which parts of our site or our products are visited most often.

Third parties

None of these cookies share any personal information about you to others and we will never misuse the information you provide about yourself.

At our end we will ALWAYS respect your privacy. If you have any further questions, we would love to hear from you. Please drop us an email using customerservice@swims.com.

What if you want to opt out of some or all of the cookies we have described? That's absolutely possible and fairly simple. This link gives you a good explanation on how to do so.  Be aware that opting out of the use of cookies will often result in a slower or less pleasant browsing session.

If you have any questions, we'll be happy to answer your emails at customerservice@swims.com.