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Help & Info

Terms & Conditions

These terms and conditions apply for all sales of goods and services from www.swims.com to consumers. The sales terms and conditions, together with your order and order confirmation, comprise the entire agreement for the purchase.

Payment

We accept VISA, Mastercard and Paypal in all markets we ship goods to. 

Delivery

We ship our goods with UPS. Should you reside in the EU or European countries outside of the EU, you will have the option to choose between Standard or Express Shipment. All orders to Canada, Norway, Sweden and the US are automatically shipped with Express.

Delivery Europe

Standard shipping will deliver the goods within 1-3 business days. Express shipping will deliver the goods within 1 business day.

Delivery North America

Express shipping will deliver the goods within 1-3 business days.

Please see further information here.

Order Confirmation

You will receive an order confirmation e-mail as soon as we have confirmed your order. This may take a few minutes.

Please read this carefully and check that the order confirmation agrees with your order. Please keep it in a safe place as we may ask you for information from it in any correspondence. If you do not receive this email please contact customerservice@swims.com, so that we may investigate and confirm that your order has been placed successfully. You will receive an additional e-mail as soon as your items are shipped with a tracking number.

Prices and VAT

North America

All prices are shown in USD and the customer will be debited in that currency. Be aware that you may be liable to pay customs and sales tax as a customer imports the good(s) to the US and Canada. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Please note that possible customs or import duty charges will not be refunded, should you wish to return your order. For current duty rates, contact your local customs office before you order, or check dutycalculator.com. The total cost of the purchase will be displayed before order completion and includes all costs associated with your purchase at swims.com.

Norway

All prices are shown in NOK and the customer will be debited in that currency. All prices include 25% Norwegian VAT (value added tax/MVA/moms). SWIMS VAT registration number in Norway is NO988225266MVA. The total cost of the purchase will be displayed before order completion and includes all costs associated with your purchase at swims.com.

United Kingdom

All prices are shown in GBP and the customer will be debited in that currency. All prices include 20% United Kingdom VAT (value added tax). SWIMS VAT registration number in the UK is GB185422696000. The total cost of the purchase will be displayed before order completion and includes all costs associated with your purchase at swims.com.

The European Union, excluding the United Kingdom

All prices are shown in EUR and the customer will be debited in that currency. All prices include Swedish VAT 25% (value added tax). SWIMS VAT registration number in Sweden is SE502066310901. This is also applicable for sales to end consumers in Europe. The total cost of the purchase will be displayed before order completion and includes all costs associated with your purchase at swims.com.

European countries outside EU

All prices are shown in EUR and the customer will be debited in that currency. Be aware that you may be liable to pay customs and sales tax as a customer importing the good(s) to the European countries outside of EU. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. For current duty rates, contact your local customs office before you order, or check dutycalculator.com

Information Provided by our Website

We do our best to give our customers the most correct information on our web site and about our products as possible. However, we reserve our rights against errors which may arise and which may result in our inability to deliver in accordance with the information given at swims.com, in our marketing or in any other way. We reserve our rights to withdraw products from our web site, change the web site and its contents.

Delivery and Delay

We retain the risk for the products until you have the products in your possession. If delivery of the products is delayed, you will be informed as soon as we are aware of the situation, and advised as to whether delivery can be made and when, or whether the product(s) are sold out. Depending on the type of product and the length of the delay, you may according to the circumstance cancel the agreement.

Inspection of the Products

Once you have received the products, you should, as soon as you can, check that the delivery is in accordance with the order confirmation, if the products have been damaged under transportation or if the products otherwise have any defects or missing parts.

Color

SWIMS aims to describe the products at swims.com as correctly as possible. However, kindly note that computer color settings may differ, which may cause the images of the products at swims.com to show colors that may differ from their actual colors. SWIMS will not be held responsible for any such discrepancy.

Warranty Claim

If the products have defects or items are missing you may according to the circumstances require; a re-delivery, a refund or that the agreement be cancelled. The defect must have existed when the products came into your possession. You may report to us defects in the products in writing. You have nevertheless two weeks claim deadline. This claim can be made to customerservice@swims.com, please include you order reference number in the subject line. We will confirm the receipt of all claims in writing. We will also confirm the receipt of all goods returned to us, in writing.

Guarantee

In accordance with the consumer purchasing law, you have the right to cancel your order provided you have given us notice within our claim deadline. The claim deadline is two weeks from the time you took possession of the goods.

Right of Return

You may return any products you have ordered from www.swims.com within 14 days from receipt of delivery, free of charge. All goods returned for refund must be unused with original packaging intact.

Customers are advised to obtain proof of postage when returning goods. SWIMS cannot be held responsible for returned goods being lost in transit without proof of postage.

Repayment will be made within fourteen days after SWIMS receives and inspects the returned product from you.

You will not be refunded the original amount you may have paid for shipping.

Please see more details under Return Policy.

Personal Information

We only use personal information as provided to us by you which is necessary for us to fulfill our obligations to you. Information will not be given to a third party or used for other purposes without your permission.

Law

Consumer purchases are governed by Norwegian Law. You must be 18 years of age to shop at swims.com.